If ASI isn’t the right fit, email us your order details and we’ll process a full refund to the original payment method.
[/vc_column_text][vc_message message_box_style=”solid” message_box_color=”turquoise” css=”.vc_custom_1755021696202{margin-top: 25px !important;margin-bottom: 25px !important;}”]Tip: Most issues are solved in minutes. If you hit a snag, we’re happy to help first — your refund window remains open.[/vc_message][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”asi-section-grey”][vc_column][vc_row_inner content_placement=”middle” el_class=”asi-heading-row”][vc_column_inner width=”1/12″][vc_icon icon_fontawesome=”fa fa-hourglass-end” color=”turquoise” size=”lg”][/vc_column_inner][vc_column_inner width=”11/12″][vc_custom_heading text=”After 14 Days” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_column_text] From day 15 onwards, all sales are final. We can’t provide refunds after the 14-day period has expired.
This includes discontinued use, changes to your business, or incompatibility caused by third-party updates.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”asi-section”][vc_column][vc_row_inner content_placement=”middle” el_class=”asi-heading-row”][vc_column_inner width=”1/12″][vc_icon icon_fontawesome=”fa fa-key” color=”turquoise” size=”lg”][/vc_column_inner][vc_column_inner width=”11/12″][vc_custom_heading text=”Licence Deactivation” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_column_text] ASI is a licensed product. If a refund is processed, your licence key will be permanently disabled.
An inactive licence will fully disable the plugin’s functionality. To use ASI again, you’ll need to purchase a new licence.
[/vc_column_text][vc_message message_box_style=”outline” style=”square” message_box_color=”warning” css=”.vc_custom_1755021715585{margin-top: 25px !important;margin-bottom: 25px !important;}”]Heads-up: Deactivating the licence disables the entire plugin, including exports, list health, and reports.[/vc_message][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”asi-section-grey”][vc_column][vc_row_inner content_placement=”middle” el_class=”asi-heading-row”][vc_column_inner width=”1/12″][vc_icon icon_fontawesome=”fa fa-life-ring” color=”turquoise” size=”lg”][/vc_column_inner][vc_column_inner width=”11/12″][vc_custom_heading text=”Before You Request a Refund” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_column_text css=””]If something isn’t working, let’s fix it fast:
1) Contact support at support@advanced-subscriber-intelligence.com
2) Include your order number, WordPress version, Tribulant version, and a brief description of the problem
3) We’ll troubleshoot promptly — your 14-day window stays intact[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”asi-section”][vc_column][vc_row_inner content_placement=”middle” el_class=”asi-heading-row”][vc_column_inner width=”1/12″][vc_icon icon_fontawesome=”fa fa-paper-plane” color=”turquoise” size=”lg”][/vc_column_inner][vc_column_inner width=”11/12″][vc_custom_heading text=”How to Request a Refund” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_column_text] 1) Email [your-support@email] within 14 days of purchase
2) Include your order number, purchase email, and (optional) reason
3) We’ll process your refund within 3 business days
4) Funds typically arrive back to your account within 5–10 business days (payment provider dependent)
[/vc_column_text][vc_btn title=”Request a Refund” style=”custom” custom_background=”#0ea5b7″ custom_text=”#ffffff” shape=”round” size=”lg” align=”left”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”asi-section-grey”][vc_column][vc_message message_box_style=”solid-icon” message_box_color=”turquoise”]
By purchasing ASI, you agree to this Refunds & Returns Policy.
[/vc_message][vc_column_text el_class=”asi-smallprint”]
This policy applies to direct purchases from [Your Company]. If you purchased ASI via a third-party marketplace or reseller, please refer to their refund process and timelines.
[/vc_column_text][/vc_column][/vc_row]