Let’s talk about the part that actually matters.
Whether you need support, want to talk about server builds, have a licensing question, or just need to know whether ASI can handle a specific workflow, this is the right place to start. The aim is simple: get you to the right route quickly, with less back-and-forth and fewer mystery detours.
🖥️ Server Builds
🔑 Licensing
🤝 Partnerships
🧭 Talk to the right part of the team
The faster your message lands in the right lane, the faster it gets a useful answer.
🛠️ Product Support
Bugs, troubleshooting, odd behaviour, queue issues, reporting questions, and “why is this doing that?” moments.
🖥️ Server Builds
Private email server builds, throughput questions, scaling plans, and infrastructure-led setups for serious sending.
🔑 Sales & Licensing
Plans, renewals, commercial questions, licensing routes, and “which setup actually fits my operation?” conversations.
🤝 Partners & Integrations
Agencies, hosts, technical partners, migration routes, and platform integration opportunities.
✉️ Send us a message
🧠 Before you hit send, help us help you
A sharper message gets a sharper answer.
📍 Be specific
Tell us what page, what action, what you expected, and what actually happened instead.
🧾 Include context
Plugin version, WordPress version, sending setup, theme, and major plugins can save a round-trip.
🔁 Steps matter
“Click X → choose Y → error on Z” is worth a hundred vague adjectives.
🔐 No secrets
Never send passwords, API keys, or private credentials through the contact form.
⏱️ Response window and expectations
Most messages are answered within one business day, during standard weekday working hours, in the Europe/London timezone.
Note that race-weekend F1 sessions may cause brief do-not-disturb windows.
📬 Typical response
Most messages are answered within one business day.
🕘 Working hours
Weekdays during standard working hours.
🌍 Timezone
Europe/London (UK).
🏁 Minor caveat
During F1 quali or race windows, replies may briefly pause.
🧭 Helpful places to check before or after you message
🛠️ ASI Debug System
Capture the right clues before you contact support so the investigation starts with evidence instead of fog.
📊 Campaign Reports & Insights
Useful if the question is really about exports, reports, review workflows, or what the numbers actually mean.
✅ Email Compliance
Useful if the question touches unsubscribe flows, abuse handling, or responsible sending standards.
🖥️ Large Scale Email Servers
Useful if the question is really infrastructure, throughput, private servers, or scaling beyond generic hosting.
📮 Prefer email?
🚀 Ready to start the right conversation?
Send a support question, ask about server builds, talk licensing, or start a partnership conversation. Better route in, better answer out.