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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”asi-section”][vc_column width=”2/3″][vc_custom_heading text=”Contact Support” use_theme_fonts=”yes”][vc_column_text]Please include steps to reproduce. Diagnostics are added below your message automatically.[/vc_column_text][vc_column_text][fluentform id=”3″][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_custom_heading text=”Helpful links” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text] [/vc_column_text][vc_custom_heading text=”Support hours” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Mon–Fri, 9:00–17:00 (UK). First reply usually within 1 business day.[/vc_column_text][vc_message message_box_style=”3d” message_box_color=”turquoise” css=””]If urgent, put “URGENT” in the subject.[/vc_message][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”asi-section”][vc_column] [vc_custom_heading text=”What diagnostics are attached?” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][/vc_column][/vc_row] [vc_row el_class=”asi-cards-row”][vc_column] [vc_row_inner equal_height=”yes” content_placement=”top”] [vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-bug” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”PHP errors & notices” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text]File, line, function, and stack context for fast root-cause.[/vc_column_text] [/vc_column_inner][vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-database” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”SQL snapshots” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text]Heavy queries linked to exports and list updates.[/vc_column_text] [/vc_column_inner]
[vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-clock” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”WP-Cron timeline” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text]Proof that scheduled sends/exports fired on time.[/vc_column_text] [/vc_column_inner]
[vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-envelope-open-text” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”Mail headers” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text][code]List-Unsubscribe[/code], abuse contacts, sender identity.[/vc_column_text] [/vc_column_inner] [/vc_row_inner] [/vc_column][/vc_row] [vc_row el_class=”asi-cards-row”][vc_column] [vc_row_inner equal_height=”yes” content_placement=”top”] [vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-folder-open” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”Export/report events” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text]Who exported what, when, and where it saved.[/vc_column_text] [/vc_column_inner]
[vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-plug” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”Plugin signals” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text]Feature toggles, capability checks, security nonces.[/vc_column_text] [/vc_column_inner]
[vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-broom” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”Retention & purge” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text]Keep logs lean with one-click cleanup and retention.[/vc_column_text] [/vc_column_inner]
[vc_column_inner width=”1/4″ el_class=”asi-card”] [vc_icon type=”fontawesome” icon_fontawesome=”fas fa-search” color=”custom” custom_color=”#0ea5b7″ background_style=”rounded” background_color=”custom” custom_background=”#e6f7fa” size=”lg” align=”left”][/vc_icon] [vc_custom_heading text=”Search & filters” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”] [vc_column_text]Find issues fast by keyword or time range.[/vc_column_text] [/vc_column_inner] [/vc_row_inner] [/vc_column][/vc_row]