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Please include steps to reproduce. Diagnostics are added below your message automatically.

ASI Support

Diagnostics summary

Helpful links

Support hours

Mon–Fri, 9:00–17:00 (UK). First reply usually within 1 business day.

If urgent, put “URGENT” in the subject.

What diagnostics are attached?

PHP errors & notices

File, line, function, and stack context for fast root-cause.

SQL snapshots

Heavy queries linked to exports and list updates.

WP-Cron timeline

Proof that scheduled sends/exports fired on time.

Mail headers

[code]List-Unsubscribe[/code], abuse contacts, sender identity.

Export/report events

Who exported what, when, and where it saved.

Plugin signals

Feature toggles, capability checks, security nonces.

Retention & purge

Keep logs lean with one-click cleanup and retention.

Search & filters

Find issues fast by keyword or time range.